Frequently Asked Questions
Everything you need to know about our authentic Penang flavors.
How long does shipping take within Malaysia?
Standard shipping typically takes 2-4 business days for West Malaysia and 5-7 business days for East Malaysia. We ensure all food items are securely packed to maintain freshness during transit.
Are your food products Halal-certified?
Most of our products are sourced from Halal-certified suppliers or are Muslim-friendly. Please check the specific product description for individual Halal status and ingredient lists.
How do you ensure the freshness of perishable items?
We use specialized vacuum sealing and moisture-proof packaging for our traditional snacks and dried goods. For highly perishable items, we recommend selecting express delivery options at checkout.
What is your return policy for food products?
Due to health and safety regulations, we do not accept returns on food items. However, if your order arrives damaged or incorrect, please contact us within 24 hours with photos for a full refund or replacement.
Do you offer international shipping?
Yes, we ship to selected countries including Singapore and Australia. Rates and delivery times vary by destination and are calculated based on the total weight of your parcel.
What payment methods do you accept?
We accept all major credit and debit cards, FPX online banking, and popular e-wallets including GrabPay, Touch 'n Go, and ShopeePay.