Returns & Exchanges

At Bansan Penang, we take pride in the freshness of our artisanal food products; however, if you receive an item that is damaged or incorrect, we are committed to making it right. Due to the perishable nature of our goods, return requests must be submitted within 24 hours of delivery receipt.

Return Process

• 1.
  Document the Issue

  Take clear photos or videos of the damaged or incorrect item, ensuring the packaging and shipping label are visible for our quality control team.

• 2.
  Contact Support

  Email our customer service team at [email protected] or message us via WhatsApp with your order number and the documentation gathered.

• 3.
  Review Process

  Our team will review your claim within 1-2 business days to verify the issue and determine if a replacement or refund is appropriate.

• 4.
  Resolution

  Once approved, we will either ship a fresh replacement at no extra cost or issue a refund to your original payment method within 7 business days.